SHIPPING POLICY

Last Updated: September 2, 2026

Thank you for shopping at rustaro.shop, operated by Velos IoT Europe A/S. This Shipping Policy explains the shipping regions, shipping methods, costs, order processing times, estimated transit times, tracking information, taxes and duties, and procedures for delivery-related issues.

Please review this Shipping Policy before placing an order.

1. SHIPPING REGION

We currently offer shipping to customers in:

Austria

This Shipping Policy applies to eligible orders delivered to addresses within Austria.

Customers should provide a complete and accurate delivery address located within the supported shipping region when placing an order.

If we are unable to ship an order to the delivery address provided, we will contact the customer using the contact information submitted with the order.

2. SHIPPING METHOD

We provide Standard Shipping for eligible orders delivered within Austria.

The carrier used for an order may vary depending on the delivery address, product, package size, logistics availability, and other operational factors.

Where tracking is available, tracking information will be provided after the order has been dispatched.

3. SHIPPING COST

We offer:

Standard Shipping: FREE (€0.00)

Eligible orders shipped to Austria are not charged a standard shipping fee.

Any applicable shipping charges for optional or additional delivery services, if offered, will be clearly disclosed before the customer completes the purchase.

4. ORDER PROCESSING TIME

Our standard order processing time is:

0 business days

Eligible orders are normally processed on the same business day they are received.

Orders placed on weekends, applicable public holidays, or outside normal business operations may be processed on the next business day.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

5. ESTIMATED TRANSIT TIME

Our standard estimated transit time for eligible orders shipped to Austria is:

3–7 business days

Our standard delivery schedule is therefore:

Processing Time: 0 business days
Transit Time: 3–7 business days
Estimated Total Delivery Time: 3–7 business days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

6. ORDER CONFIRMATION

After successfully placing an order, customers will normally receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

If you notice an incorrect delivery address or other incorrect order information, please contact us as soon as possible:

Email: nataliegomez419@gmail.com

Because our standard processing time is 0 business days, orders may be prepared for shipment shortly after they are received.

We cannot guarantee that order or address changes can be made after an order has been processed or dispatched.

7. SHIPPING CONFIRMATION & TRACKING

Where shipment tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may require some time to become active after the carrier receives the shipment.

Customers can use the provided tracking information to monitor the delivery status of their order.

If you have difficulty tracking your shipment, please contact:

Email: nataliegomez419@gmail.com

Please include your order number when contacting us.

8. TAXES, DUTIES & CUSTOMS

Orders covered by this Shipping Policy are intended for delivery to customers in Austria.

Any applicable taxes, duties, customs charges, or other mandatory charges will be handled or disclosed in accordance with applicable law and the information presented during the ordering and checkout process.

We will not intentionally impose undisclosed shipping charges after an order has been completed.

If customs or other import procedures apply to a particular shipment, processing by the relevant authorities may affect the estimated delivery timeframe.

9. DELIVERY DELAYS

Our standard estimated transit time is 3–7 business days.

However, occasional delivery delays may occur because of circumstances such as:

• Carrier or logistics disruptions;
• Severe weather conditions;
• Public holidays;
• Customs or border procedures where applicable;
• Incorrect or incomplete delivery information;
• Unforeseen transportation disruptions; or
• Other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please review your tracking information and contact us if additional assistance is required.

Nothing in this section limits mandatory delivery rights or remedies available under applicable consumer protection law.

10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure that your:

• Full name;
• Street address and building/house number;
• Apartment or unit number, where applicable;
• Postal code;
• City;
• Country; and
• Contact information

are entered correctly.

For orders covered by this policy, the delivery country should be Austria.

If you discover an error after placing an order, please contact us immediately at nataliegomez419@gmail.com.

We cannot guarantee that an address can be changed after an order has been dispatched.

11. LOST PACKAGES

If tracking information indicates that your shipment may have been lost in transit, please contact us at:

Email: nataliegomez419@gmail.com

Please provide your order number and available tracking information.

We will review the shipment and, where appropriate, investigate the matter with the applicable shipping carrier.

If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer protection law.

12. DAMAGED PACKAGES

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially affected during transportation, contact us as soon as possible:

Email: nataliegomez419@gmail.com

Please provide your order number, a description of the issue, and photographs of the product and shipping packaging where appropriate.

We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

13. WRONG OR MISSING ITEMS

If your shipment contains an incorrect product or an item included in your order is missing, please contact:

Email: nataliegomez419@gmail.com

Please provide your order number and details of the issue.

Where the error is attributable to us, we will work to resolve the issue without imposing additional standard shipping costs on you.

14. FAILED DELIVERY & RETURN TO SENDER

A shipment may be returned to us if delivery cannot be completed because of:

• An incorrect or incomplete shipping address;
• Repeated unsuccessful delivery attempts;
• Failure to collect a package where collection is required; or
• Other carrier-related delivery issues.

If your shipment is returned to us, please contact nataliegomez419@gmail.com so that we can review the circumstances and determine the appropriate next steps.

15. ORDER CANCELLATIONS & ADDRESS CHANGES

Because our processing time is 0 business days, orders may be prepared for shipment shortly after they are placed.

If you need to cancel an order or change your delivery information, contact us as soon as possible:

Email: nataliegomez419@gmail.com

We will attempt to accommodate the request if the order has not already been dispatched.

Once an order has been shipped, cancellation or address modification may no longer be possible.

This does not affect mandatory statutory cancellation or withdrawal rights.

16. RETURNS

Returns are governed separately by our Return & Refund Policy.

We currently provide a 30-day return policy, subject to the eligibility requirements stated in that policy.

Where applicable, consumers in the European Union may also have a statutory 14-day right of withdrawal.

Please contact us before returning a product:

Email: nataliegomez419@gmail.com

17. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Trade Name: rustaro.shop
Company Name: Velos IoT Europe A/S
Legal Representative / Managing Director: Colin Chew
First Name: Colin
Last Name: Chew
CVR Number: 32880053
Email: nataliegomez419@gmail.com
Business Address: Kay Fiskers Plads 9
Postal Code: 2300
City: København S
Country: Denmark