FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: September 2, 2026
Welcome to the rustaro.shop FAQ. Below you will find answers to common questions about our automotive diagnostic scanner, ordering, shipping, returns, and refunds.
1. What is the automotive diagnostic scanner used for?
Our automotive diagnostic scanner is designed to help vehicle owners and technicians identify and analyze vehicle-related diagnostic information.
Depending on the vehicle and supported functions, the device can be used for tasks such as:
- Reading diagnostic trouble codes;
- Clearing supported fault codes;
- Full-system diagnostics;
- Viewing available vehicle data;
- Checking supported battery/voltage information;
- VIN identification; and
- Accessing supported reset and maintenance functions.
Available functions may vary depending on the vehicle manufacturer, model, year, system, and configuration.
2. Is the diagnostic scanner compatible with all vehicles?
Compatibility varies by vehicle manufacturer, model, model year, engine, and electronic system.
Although the scanner is designed to support a broad range of compatible vehicles, we cannot guarantee that every diagnostic or maintenance function will be available on every vehicle.
If you are unsure about compatibility with your vehicle, please contact us before ordering:
Email: nataliegomez419@gmail.com
Please provide your vehicle's brand, model, model year, and engine information where possible.
3. Does the diagnostic scanner support Wi-Fi and updates?
The product includes supported connectivity and update functions as indicated in the applicable product description.
The availability of software updates, supported functions, and update methods may depend on the device version and software configuration.
Please follow the instructions provided with your product when performing updates.
4. How long does shipping take?
Orders placed through rustaro.shop normally have the following shipping timeframe:
Processing Time: 0 business days
Estimated Transit Time: 3–7 business days
Estimated Total Delivery Time: 3–7 business days
Orders placed outside normal business operations, such as on weekends or applicable public holidays, may be processed on the next business day.
Delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside our reasonable control.
5. How much does shipping cost?
We offer FREE STANDARD SHIPPING (€0.00) on eligible orders placed through rustaro.shop.
No standard shipping charge will be added to eligible orders unless a different delivery option or charge is clearly disclosed before you complete your purchase.
6. Can I return my diagnostic scanner?
Yes. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request an eligible return.
To request a return, contact:
Email: nataliegomez419@gmail.com
Please include your order number and reason for the return. Products returned under our voluntary return policy should meet the eligibility requirements described in our Return & Refund Policy.
Where applicable, consumers in the European Union may also have a statutory 14-day right of withdrawal, subject to applicable requirements and exceptions.
7. What should I do if my scanner arrives damaged, defective, or incorrect?
Please inspect your order when it arrives.
If your diagnostic scanner is damaged, defective, or different from the product you ordered, contact us as soon as possible at:
Please provide your order number, a description of the problem, and photos showing the issue where possible.
We will review the case and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.
8. When will I receive my refund?
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Email: nataliegomez419@gmail.com
rustaro.shop
Operated by: Velos IoT Europe A/S
Legal Representative: Colin Chew
Email: nataliegomez419@gmail.com
Business Address: Kay Fiskers Plads 9, 2300 København S, Denmark
Business Registration Number (CVR): 32880053