Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 2, 2026
Thank you for shopping at rustaro.shop, operated by Velos IoT Europe A/S. We want to provide our customers with a clear and straightforward return and refund process. Please read this Return & Refund Policy carefully before requesting a return.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which you received it;
- Be unworn, unused, and undamaged;
- Include all original tags, accessories, manuals, and components, where applicable;
- Be returned in its original packaging; and
- Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
To request a return, please contact us at:
Email: nataliegomez419@gmail.com
Please include your order number, name, reason for return, and relevant photos if the product is damaged, defective, or incorrect.
2. RETURN ADDRESS
Returns must be sent to:
Velos IoT Europe A/S
C/O Velos IoT Denmark
Kay Fiskers Plads 9, 5.
2300 København S
Denmark
Please contact us at nataliegomez419@gmail.com before sending your return.
Items returned without first requesting a return may not be accepted.
3. RETURN SHIPPING
Once your return request has been reviewed and accepted, we will provide you with return instructions, including information about how and where to send your package.
For returns of non-defective items, return shipping costs are the responsibility of the customer unless otherwise agreed by us or required by applicable law.
If the item you received is damaged, defective, or incorrect due to our error, please contact us immediately. Where appropriate, we will provide return instructions and cover the reasonable return shipping costs.
We recommend using a trackable shipping service when returning an item.
4. DAMAGES, DEFECTS & INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or different from what you ordered, please contact us immediately at:
Please provide your order number and, where possible, photos or other information showing the issue.
We will review the matter and provide an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances.
5. EXCEPTIONS & NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants;
- Custom-made, personalized, or special-order products;
- Personal care or hygiene products where applicable;
- Hazardous materials;
- Flammable liquids or gases; and
- Gift cards.
Please contact us before requesting a return if you are unsure whether your item is eligible.
Unless required otherwise by applicable law, items that have been materially used, damaged after delivery, altered, or returned incomplete may not qualify for our voluntary 30-day return policy.
6. SALE ITEMS
Unless otherwise required by applicable consumer protection law, certain final-sale or specially designated non-returnable promotional items may not qualify for our voluntary return policy.
Any applicable statutory consumer rights remain unaffected.
7. EXCHANGES
We do not offer direct exchanges.
If you would like a different item, the fastest way is to return the item you received in accordance with this policy. Once your eligible return has been accepted, you may place a separate order for the desired product.
If you received a damaged, defective, or incorrect item, please contact us before placing another order so that we can review and resolve the issue.
8. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a consumer within the European Union, you have a statutory right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: nataliegomez419@gmail.com
You must communicate your decision to withdraw through a clear statement before the withdrawal period expires.
After notifying us of your withdrawal, the goods must be returned in accordance with the return instructions we provide and within the period required by applicable law.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods when exercising the right of withdrawal.
You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
The statutory 14-day right of withdrawal is separate from our voluntary 30-day return policy. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
9. REFUNDS
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 days.
Please note that your bank, credit card provider, or payment service provider may require additional time to process and post the refund to your account.
If more than 15 days have passed since we approved your return and you have not received your refund, please contact us at:
10. ORIGINAL SHIPPING COSTS
We provide free standard shipping (€0.00) for eligible orders, so there is normally no original standard shipping charge to refund.
For defective, damaged, or incorrect products caused by our error, your applicable statutory rights remain unaffected.
Any additional or premium delivery services specifically selected and paid for by the customer will be handled in accordance with applicable law.
11. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at nataliegomez419@gmail.com.
Because our standard order processing time is 0 business days, orders may be prepared for shipment shortly after they are placed.
If your order has not yet been processed or shipped, we will attempt to cancel it.
If the order has already been shipped, you may need to wait until you receive it and then request a return in accordance with this policy.
This section does not limit any statutory cancellation or withdrawal rights available to consumers under applicable law.
12. RETURN CONDITIONS
Returned products under our voluntary 30-day return policy should be securely packaged to prevent damage during transit and should include all applicable accessories, manuals, components, original packaging, and proof of purchase.
Please do not send a return to us without first contacting our customer service team.
We reserve the right to inspect returned products before approving a refund under our voluntary return policy.
There is no restocking fee for eligible returns.
This does not affect any mandatory rights you may have regarding defective, damaged, incorrect, or non-conforming goods.
13. CONTACT INFORMATION
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Trade Name: rustaro.shop
Company Name: Velos IoT Europe A/S
Legal Representative / Managing Director: Colin Chew
First Name: Colin
Last Name: Chew
CVR Number: 32880053
Email: nataliegomez419@gmail.com
Address: C/O Velos IoT Denmark, Kay Fiskers Plads 9, 5.
Postal Code: 2300
City: København S
Country: Denmark